Contact Santander Consumer Usa Customer Service
Santander Consumer Usa Phone Numbers and Emails
Toll-Free Number:
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(800) 877-4696
Customer Service:
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(888) 222-4227
Credit:
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(888) 540-5626
Indirect Funding:
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(800) 215-7221Fax
Contact Information
Santander Consumer Usa Website:
Santander Consumer Usa Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours
Monday through Friday 7 a.m. to 9 p.m. CT
Saturday 7 a.m. to 5 p.m. CT
Regular Mailing
Pay-off checks and customer payments
Santander Consumer USA
P.O. Box 660633
Dallas, TX 75266-0633
Backend Products & Lien Holder
Santander Consumer USA
P.O. Box 961288
Fort Worth, TX 76161
FedEx Overnight Mail & Contract Packages
Santander Consumer USA
eDocs Program, Suite 2039
4054 Willow Lake Blvd
Memphis, TN 38153
UPS and Regular USPS & Contract Packages
Santander Consumer USA
eDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177
Overnight Mailing
Pay-off checks and customer payments
Santander Consumer USA
1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247
First Payment
Payments before a deal is funded
Santander Consumer USA
5201 Rufe Snow Dr.
Suite 400
North Richland Hills, TX 76180-6036
Charge Back
Santander Consumer USA
P.O. Box 306319
Nashville, TN 37230-6319
Overnight Charge Back
Santander Consumer USA
C/O Pinnacle Bank
Attn: Lockbox Services – Baggage Building
111 10th Avenue South, Suite 200
Nashville, TN 37203
How Good is Santander Consumer Usa's Customer Service?
Summary of Santander Consumer Usa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Santander Consumer Usa?
Payments and Charges Question:
- “Payment”
- “Is there a pre payment penalty for car loans”
- “Need an update on my payment”
Account Question:
- “Account information and payment”
- “I just had some money taking out of my account”
- “Account information”
Request for Information Question:
- “Credit inquiry”
- “About my auto loan”
- “Auto financing questions”
Product/ Service Question:
- “Auto loan”
- “Internet down can't make a payment. Need to speak to customer service.”
- “Loan”
Employment Question:
- “For a payoff”
- “Pay off”
- “Payoff”
Cards Question:
- “Because my credit card is not working”
- “Problem with my card”
- “To take block off my card so I can pay a bill”
Refund Question:
- “Refund”
Staff Question:
- “Customer service”
- “Rude representative”
- “Roadside service”
Activation/ Cancellation Question:
- “To cancel a automatic withdrawel”
- “Cancel transaction”
- “An item was bought and I want to cancel”
Shipping and Delivery Question:
- “I did not receive my money”
- “Where is atm in California”
- “Mi tarjeta está vencida”
Return/ Replace Question:
- “To change my debit card number”
- “Changing who can call”
Other Question:
- “Due date”
- “Need to get my passport reset”
- “Redemption”
About
, , , ,
Santander Consumer USA, Inc. is a national consumer finance company that operates in the automobile financing sector. The company's core business is indirect, direct and third-party originations and servicing of auto loans. With its Drive, RoadLoans and Santander Auto Finance brands, the company provides full-spectrum auto lead and lending programs. The company was founded in 1995. Santander Consumer is owned by global banking leader Banco Santander. The company has an 8.67 billion non-prime auto portfolio originated from nearly 12,000 dealer partners nationwide. The company services retail installment contracts for more than 444,000 customers.
Santander Consumer Usa is ranked 727 out of 3936 in Financial Services category
USA, Worldwide
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